CWDS Glossary

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agree-on service levels not be achieved. It is a critical component of any technology vendor contract.

The Service Manager is the State* resource who sets priorities, assigns tasks, and makes decisions about Features and technical implementation details based on User, policy, technical and business requirements. The Service Manager will also define the Product vision and conceptualizing building blocks and service maps, prioritize the Product Backlog and reviews completed work in the Sprint review. Also referred to as the Product Owner. There are 9 SMs (5 CDSS and 4 county). The SM designs individual service components, defines value hypotheses and product building blocks.

An artifact that provides a visual representation of a building block that details the workflow, pain points and opportunities, and collects all artifacts in one place.

An Information Technology Infrastructure Library (ITIL) component that includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

A set of components, design patterns, guidelines, and principles for execution of business processes as a continuously evolving network of value added services. SOA relies on an integrated framework that includes a repeatable modeling and development methodology, open standards, best practices, a reference architecture, and a configurable run-time architecture to provide semantically reconciled model-time and run-time environments for an agile enterprise. SOA advocates use of a loosely coupled Architecture that does not require procedural coding to “compose” applications and transform business objects. Technical components of a SOA include use of a multi-Layer, multi-tier distributed Architecture, and Extensible Markup Language (XML) format for messages and objects.

Governmental or private organizations that render services including benefits and facilities such as education, food subsidies, health care, job training and subsidized housing, adoption, community management, policy research, and lobbying.

A service wrap is a set of non-core services which are bundled with a core service to form a complete package of services that are sold. For example, if the service sold is an IT service (such as a cloud computing service), the service wrap included the governance of that service, such as service monitoring tools. (Non-Core Services are the activities that make the business run, even though they are not directly related to producing the service or product. Some examples of non-core items are human resources, data processing, supply-chain management, and logistics. In terms of IT, Service Now is an example that has a technology layer that directly benefits the organization, and the company also provides support or consultant services for the technology layer, as a Service Wrapped offering.)

In rare cases, a Superior Court will “set aside” (reverse) an adoption that has already been finalized. This will “reactivate” the original birth certificate, which was previously sealed and replaced as a result of the adoption.

​A person's emotional, romantic and sexual attraction to other people.

Status of any person that discloses their sexual orientation, gender identity, and/or gender expression during the screening process or while a child welfare investigation or case is open. SOGIE data collected includes sex at birth, sexual orientation, and gender identity.