CWDS Glossary
The CWDS Glossary includes a List of Acronyms and defined terms captured from various models, reports, and other artifacts pertaining to the Child Welfare System – California Automated Response and Engagement System (CWS-CARES) Project. The Glossary standardizes terms used across the various project disciplines; each term is defined with its meaning specific to the project domain.
The State may update the CWDS Glossary at any time. Any questions please contact CWDS Communications.
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IT Infrastructure Library (ITIL)
A public framework that describes best practice in IT service management. It provides a framework for the governance of IT, the “service wrap,” and focuses on the continual measurement and improvement of the quality of IT service delivered from both a business and a customer perspective.
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