CWS-CARES Public Library
Intake Service Area: Highlights for CARES V1
CWS-CARES is grouped into Service Areas. A service area is a type of service offered by CWS-CARES related to child welfare program and practices. Intake is the initial entry point into Child Welfare Services and includes processes to:
CARES V1 standardizes processes within the parameters of state and federal policy (guidelines, regulations, codes, laws), while allowing flexibility and autonomy where appropriate for the variance in local practice culture among the 58 counties.
CARES V1 guides and supports staff in the steps necessary to determine the purpose for a call, redirect the call appropriately, and reduce unnecessary information gathering on families. Additional pathways at screening (beyond the documentation of a child abuse and neglect report) also assist users in documenting and redirecting the work performed at the hotline level.
CARES V1 provides helper text and core practice guidance, adapts screens to the type of call, decreases superfluous information gathering, and improves the integrity of the information collected.
Originally published in the CWS-CARES Explorer.
- Screen: capture Hotline requests, gather initial incident, person, and allegation information, and support decision-making to investigate or refer to preventative services or community-based connections.
- Investigate: conduct interviews, make in-person contacts, gather records and consult/collaborate with Tribes, resources, formal and informal supports for the purpose of making a comprehensive and informed evaluation of child safety and risk.
- Refer: offer referrals to preventative and supportive services within the community, and/or help the client identify resources within their own network.
CARES V1 standardizes processes within the parameters of state and federal policy (guidelines, regulations, codes, laws), while allowing flexibility and autonomy where appropriate for the variance in local practice culture among the 58 counties.
CARES V1 guides and supports staff in the steps necessary to determine the purpose for a call, redirect the call appropriately, and reduce unnecessary information gathering on families. Additional pathways at screening (beyond the documentation of a child abuse and neglect report) also assist users in documenting and redirecting the work performed at the hotline level.
CARES V1 provides helper text and core practice guidance, adapts screens to the type of call, decreases superfluous information gathering, and improves the integrity of the information collected.
Originally published in the CWS-CARES Explorer.