Facilitates the ongoing support and management of information technology (IT) services infrastructure of an enterprise. The IT infrastructure of an enterprise will typically comprise many different systems and platforms, often in different geographic locations. Operations architecture ensures that these systems perform as expected by centrally unifying the control of operational procedures and automating the execution of operational tasks. It also reports the performance of the IT infrastructure. The implementation of operations architecture consists of a dedicated set of tools and processes that are designed to provide centralization and automation.