Case Management Digital Service Team:
Service Manager: Cynthia (Cindy) Vatalaro
Product Owner: Sonoltra Sanchez
Development Teams: Accenture & Cambria Solutions 

Case Management Digital Service Team Vision

The Case Management Digital Service will provide state and county caseworkers, supervisors, staff and managers with a simple and efficient tool for maintaining a case record in a variety of situations, including: community-based or voluntary services, court supervised in home services, family reunification services, and permanency planning services.

Case Management Digital Service Team Scope:

The Case Management Digital Service will contain comprehensive identification, information and documentation of the family strengths and needs, case planning, court information, child health and education, services, out of home care, independent living with permanent family connections, extended foster care, adoptions and justifications for case closure. It will include the ability to provide ongoing oversight at varying levels to regularly determine that children are healthy and safe and document case worker compliance with federal, state and local requirements as well as best social work practices. Additionally, it will allow the tracking and monitoring of key elements that will facilitate supervisory oversight, child and family services reviews, and the ability to quickly and efficiently monitor any approaching deadlines and milestones that require social worker action. Finally, it will support data elements critical for child welfare outcomes and foster care statistics as well as other state and federal reporting requirements.

The scope of Case Management Digital Services includes the following feature sets:

• Assessments and Case Planning – Identify and document the strengths, needs, resources, and challenges of children and families to determine which provisions, services or interventions need to be included in a Case Plan.
• Services – Capture the provision of services and goods made on behalf of children and families that must be recorded and entered into the system to enable decision-making about case planning, case progress, and to meet court ordered services requirements. Such services can take many different forms depending on the strengths and needs of the family, but the overarching goal is to help parents enhance skills and resolve problems to promote optimal child development and to ensure that the services being provided to the child are building upon the strengths of the child and meeting the child's needs.
• Placement – Search for placements and match the child’s needs to a home available for placement. Children’s needs may range from age, gender, sibling group, medical, developmental, behavioral, psychological, educational, cultural, and language specific or ideal. The search and the placement matching begins when a child needs a placement during emergent and non-emergent situations.
• Court Communication (CC) – Gather, analyze and transmit information regarding court dates and proceedings, including the court report, results of proceedings, the documented subsequent compliance with court orders and the preparation and dissemination of information to all parties and the court. Families involved with the child welfare system may have some involvement with the family or juvenile court. The juvenile court decides whether children have been victimized by maltreatment, as defined by State law. It then takes jurisdiction of the family and assumes responsibility for ordering services and monitoring the case to ensure that its interventions are as beneficial and effective as possible.
• Health – Receive, review, and appropriately route information provided or gained from internal and external sources regarding the health—mental, emotional or physical—of a client.
• Education –Input, receive, review and route educational information on behalf of a child or non-minor dependent. It is essential for the caseworker to keep good education records and review them regularly. Having a systemic process for this will set up clear mechanisms with the school and the foster parent for receiving copies of report cards, Individual Education Plan (IEP) minutes, attendance records and status of academic requirements. These records will be used to update the status of a Case Plan that shows that the educational needs of a child have been met or the reasons why they are in progress.
• Adoptions – Identify, assess, record, and conduct activities that address the possible adoption of a client and, should the case return to the child welfare system, work within the parameters to address the needs of the child and family for services. From the onset of a case, concurrent planning addresses, bilaterally, both the possible reunification of a child with a parent and the possible options for permanence, should the reunification fail to happen. The adoptability of a child is assessed throughout each period of Case Plan supervision, as case situations can change rapidly and the need to determine a new plan for the child could occur.

Stakeholder Involvement:

The Case Management Digital Service Team is currently conducting the procurement of a Case Management developer. Once the procurement process is complete, the team will engage with end users (including Core Counties) to develop their Digital Service.

Stakeholder Resources:

Case Management Overview
CM Quarterly Stakeholder Forum Presentation - October 2017
Case Management Design
Case Management Business
Case Management Development
Case Management JIRA